Shipping & Returns

Returns

NO CASH BACK- refunds will be issued in the form of store credit or exchange. 

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopatsweetbeginnings@gmail.com.

If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is the responsibility of the customer.

Please use a service that provides tracking to ensure delivery to:

The Shop at Sweet Beginnings

5906 Main Street

Suite 104

Ooltewah, TN 37363

*Seasonal/holiday items cannot be returned after the given holiday.

*Orders CANNOT be canceled once they are placed.

You can always contact us for any return question at shopatsweetbeginnings@gmail.com.

Damaged Items

Please inspect your order and contact us at shopatsweetbeginnings@gmail.com within 48 hours if the item is defective or damaged, so that we can evaluate the issue and make it right. Please include a picture of the damage and your order number. After 14 days, The Shop at Sweet Beginnings is not responsible for damaged items.

Incorrect Orders

All reports must be made within 48 hours of receiving your order or it will not be accepted. We will send you a prepaid return label to ship back the incorrect item. Once you have received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.

Exceptions / Non-Returnable Items

These items CANNOT be returned:

Jewelry

Sunglasses

Hair accessories

Hats

Drinkware

Candy club

Kitsch

Slippers

Socks

Teething Items

Pacifiers

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we CANNOT accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost Packages

The Shop at Sweet Beginnings is not liable for packages that are lost or stolen and will not offer a refund. We recommend purchasing “Route Shipping Insurance” at checkout to cover your order if it is lost, stolen or damaged. If you think your package is lost or stolen and you purchased the shipping insurance, you must file a claim within 30 days of the order being shipped out or the claim will not be accepted. After 30 days, The Shop at Sweet Beginnings is unable to offer assistance in finding a lost package.

Shipping

We ship to the address you give at checkout. All orders ship within 1-3 business days. We ship via USPS so be mindful of holidays where they are closed.